Returns and Refunds
Get the item you ordered or your money back.
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You can request a refund or reshipment for ordered products if:
- You do not receive them within the delivery guaranteed time (not including 1-5 days shipping processing).
- You receive the wrong item at shops fault.
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control or other Other exceptional circumstances (e.g. not cleared by customs, delayed by a natural disaster).
- No refund will be made if the goods are returned physically damaged, marked and or without packaging.
- Any and all products returned to us after the guarantee period from delivery moment or without tracking number – cannot be accepted under any circumstances and will be returned to the customer (at the customer’s expense) without a refund.
How to fill refund request, steps:
- Go to “My account”.
- Go to “Orders”.
- Go to “Request refunds”.
- Choose “My money back” or “Credit for future purchase”.
- Choose “Full amount” or “Partial amount”.
- Fill field for refund request reason adding a link with image proof using secured media sharing system (e.g.: screencast.com).
- Click “Send my request”
- Click “OK” on pop up confirmation message.
- Wait for response.
Or feel free to contact us through our support email – [email protected].
Can I change my mind after placing an order?
Before your item is shipped to our delivery partners, you can cancel at any time if your mind has changed.
You only need to get in touch with us to cancel your order and receive a complete refund.
Before they are sent, all orders can be cancelled.
If an item is out of stock, the order can be canceled.
If you need to amend or cancel an order after it has been paid for, you have 12 hours to get in touch with us.
It can no longer be canceled once the packaging and shipping procedure has begun or a delivery tracking number has been supplied.
You can submit return or refund requests within after order placed. You can do it by sending a message on page here or directly to our email – [email protected]
If You are approved for a refund, then Your refund will be processed, and a credit will automatically be applied to Your credit card or method of payment, within 14 days.
If for any reason You would like to return product, You must contact us first and we will guide You through the steps. Orders must be returned with tracked delivery service.
Please do not send Your purchase back to us unless we authorized You to do so.
Damaged or wrong item
What if the item is damaged when it arrives or You are sent the wrong item?
Our team will check Your item to make sure if it’s up to our standards before we dispatch it to You, so damage is rare.
If You’re not happy with the goods when they arrive with You please contact us.
Simply get in touch with us within guarantee period if you only realized after delivery that you’re unsatisfied with the quality or if we shipped you the wrong item. It would be fantastic if you could give us a few pictures of the damage or other problems with the product.
Please utilize a third-party service to upload and share any videos or photographs for server security concerns (e.g.: screencast.com).
You hereby agree to abide by the conditions and terms of the aforementioned returns policy by placing an order with Fanreplace.com.
After reviewing your complaint, our experts will advise you on how to return the product and will either issue a complete refund, make arrangements for a repair, or place an order for a replacement.
Client satisfaction is our #1 priority. Please read more about Returns, Refunds, Billing terms and conditions here.
For additional questions feel free to contact our customer support.